FAQ
FREQUENTLY ASKED QUESTIONS
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Read our Frequently Asked Questions
Q:
Are you licensed and insured?
A:
Yes. We can also provide the necessary paperwork needed for approval by your co/op or condo board.
Q: What if I don’t own the property but I’m looking to purchase it?
A:
If you don’t own the property and are looking for us to give an estimate on work for a property you are looking at purchasing, there’s a $250 fee for this service. This is because the chances of the project actually happening is slim due to the purchasing process, with many deals falling through. As you can probably appreciate, doing estimates for many properties that are not owned is extremely time consuming. However, if you purchase the property and hire us for the renovations the estimate was give for, the $250 will be deducted from the total cost.
Q: Can you provide all required materials and oversee our project?
A:
Yes. The vast majority of our jobs include us purchasing all required materials, handling all personnel and ensuring the project is completed to the highest standard. This is inclusive in our service. Our experience has shown that customers who attempt to project manage multiple tradesman and purchase materials themselves more often than not costs the customer more and results in a negative experience.
Q: Would I be able to view photos of previous projects of similar size and requirements?
A:
Yes. We’re able to show you photos of previous project we’ve worked on over the years.
Q: Is there a waiting list for desired work to be started?
A:
This depends on your requirements. It is best to contact us for an accurate answer.
Q: Who manages the projects?
A:
John Pena himself manages all projects. He will be your point of contact throughout the process.
Q: How are payments handled and dealt with?
A:
A detailed contract will be drawn up which will state when interim payments will be required. The final payment will be required only once the project is completed. Our most common payment terms are 2-4 payment installments.
Q: Can you guide us through the design process of larger works?
A:
Yes. We can have our general contractor draw up your plans and John, with his years of experience, can offer advice and suggestions to match your budget.
Q: What happenes if I need an estimate for an insurance claim?
A:
We will do an estimate for an insurance claim, there’s a $200 fee for this service. As you can probably appreciate, doing estimates for an insurance claim can be extremely time consuming since the contractor needs to research every aspect of the project and give you a detailed estimate immediately after. However, if you hire us for the renovations the estimate was given for, the $200 will be deducted from the total cost.
Q: Can the cost of an insurance claim estimate or an estimate for a house I'm looking to purchase be used as a credit for another project?
A:
No. The cost of these two special estimates can only be credited to the project the estimate is for.
Q: How long are estimates valid for?
A:
Approximately 60 days but if you need longer, please do not hesitate to contact us about it.
If you have any additional questions or concerns, please do not hesitate to contact us below. Thank you!
Get In Touch
347-933-2773
Rockrenovationllc@gmail.com
Queens, New York
- Mon - Fri
- -
- Sat - Sun
- Closed